Terms of service

Last updated: 5 November 2026

These terms apply to purchases made through the Global Skin Clinics online store. The store is operated by Global Skin Clinics Pty Ltd (ABN 36 656 613 937), 94 Puckle St, Moonee Ponds VIC 3039 ("we", "us", "our"). By placing an order, you agree to these terms, together with our Refund, Shipping and Privacy policies.

Prices and payment

All prices are in Australian dollars (AUD) and include GST. Shipping costs are shown at checkout. We may change prices at any time, but changes will not affect orders already confirmed. If a product or treatment is listed at an incorrect price because of an error, we will contact you before processing the order and you may cancel for a full refund.

Payment is taken at checkout. Your order is accepted when we send an order confirmation email.

Skincare products

Product information is provided for general guidance only and does not replace advice from your clinician. Check ingredient lists for anything you may be sensitive to, and patch test new products where appropriate. If you are pregnant, breastfeeding, using prescription skin treatments or have a skin condition, speak with your clinician or doctor before using new products. Stock availability is not guaranteed until your order is confirmed.

Treatments and treatment packages

  • Treatments and packages purchased online are valid for 12 months from the date of purchase and can be used at any of our clinics (Berwick, Malvern and Moonee Ponds) where the treatment is offered.
  • Your purchase will be added to your client file within 12–24 hours. Appointments are booked separately, online or by calling your clinic, and are subject to availability.
  • All treatments require a consultation. Your clinician will assess whether a treatment is suitable and safe for you. If it is not, we will help you choose a suitable alternative treatment.
  • Results vary between individuals and are not guaranteed. Your clinician will explain the expected outcomes, risks and aftercare before treatment, and you will be asked to give informed consent.
  • Packages are for use by the person named on the client file and are not transferable without our agreement.
  • Package prices are discounted per session and apply only when the full package is purchased.

Gift cards

Gift cards are valid for 3 years from the date of purchase and can be redeemed online or in clinic. They are not redeemable for cash, except where required by law. Treat gift cards like cash. We are not responsible for lost or stolen cards.

Promotions

Promotional offers are subject to the terms stated with the offer. Unless stated otherwise, they cannot be combined with other offers and are available while stocks last.

Your consumer rights

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded. To the extent permitted by law, we are not liable for indirect or consequential loss.

Privacy

We collect and handle your personal and health information in line with the Privacy Act 1988 (Cth) and our Privacy policy.

Intellectual property

Content on this website, including text, images and logos, belongs to us or our suppliers and may not be copied without permission.

Governing law

These terms are governed by the laws of Victoria, Australia. You and we submit to the jurisdiction of the courts of Victoria.

Changes to these terms

We may update these terms from time to time. The version in force at the time you place your order applies to that order.

Contact

Email info@globalskinclinics.com or call (03) 8579 4548.