Shipping policy
Last updated: 5 November 2026
We ship skincare orders within Australia. Treatments and treatment packages are not shipped and have no delivery charge.
Delivery options and costs
| Option | Cost (incl. GST) |
|---|---|
| Standard shipping | $10 |
| Standard shipping on orders of $350 or more | Free |
| Express shipping | $15 |
| Click & collect from any of our clinics | Free |
Available options and costs are confirmed at checkout before you pay.
Processing and delivery times
Orders are usually dispatched within 1–2 business days. Orders placed on weekends or public holidays are processed the next business day. Delivery times depend on the carrier and your location and are estimates only. You will receive an email with tracking details once your order has shipped.
Click & collect
Choose free pickup at checkout from:
- Berwick – 1/9 Gloucester Ave, Berwick VIC 3806
- Malvern – 26 Glenferrie Rd, Malvern VIC 3144
- Moonee Ponds – 94 Puckle St, Moonee Ponds VIC 3039
Orders are usually ready within 2 hours on weekdays. If an item is not in stock at your chosen clinic and needs to be ordered in, it will take longer, and we will let you know. We will email you when your order is ready. Please bring your order confirmation and collect from reception during opening hours.
Address accuracy
Please check your delivery address at checkout. Contact us as soon as possible if it needs correcting. We cannot change the address once the order has been dispatched.
Lost or damaged parcels
If your parcel arrives damaged or does not arrive within the expected time, contact us at info@globalskinclinics.com and we will work with the carrier to resolve it. See our Refund policy for faulty or damaged items.
International orders
We currently ship within Australia only.