Refund policy

Last updated: 5 November 2026

Refunds

We do not offer refunds on skincare products, treatments, treatment packages or gift cards, including for change of mind, except where a refund is required under the Australian Consumer Law.

Your rights under the Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights. If a product is faulty, not as described or not what you ordered, or a service has not been provided with due care and skill, please contact us and we will work with you on a remedy as required by law.

Contact us

Email info@globalskinclinics.com with your order number, or call your nearest clinic: Berwick (03) 9314 3054, Malvern (03) 9121 8000, Moonee Ponds (03) 8579 4548.